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A few years later, we decided to come back and see if anything has changed for the better. To our surprise, we talked to genuine, competent, friendly customer care agents.
It is safe to say that LeoVegas has improved its customer service. Apart from the weekly, monthly promotions, and cash birthday bonuses for VIP players, LeoVegas has welcome bonuses for the casino, live casino, and sportsbook, respectively.
It is among the casinos that offer free spins upon sign up, too. There is a separate welcome bonus for live casino games , and yet another bonus for placing your first sports bet.
Please note that your free spins will be credited to your account over several consecutive days. All bonus money and any winnings associated with it, become cashable when you meet the 35x wagering requirement within a month.
Beware the excluded games that have zero contribution to meeting the wagering requirements. Also, keep in mind that players depositing via Skrill or Neteller are not eligible for receiving a welcome bonus unless otherwise specified.
If you request a withdrawal and you still have unused bonus money in your account, the remaining amount will be forfeited.
If you qualify for free spins, and you win, you use your own funds instead of the amount you have just won.
The trick is to have a zero balance to be able to use the bonus money. You can try the games in fun mode if you create an account or log into your existing one.
If you are a new customer, make sure you leave a valid phone number, as it will be used for account verification purposes.
LeoVegas has undergone some considerable changes since its establishment — there is no two ways about it.
One of those changes is the game selection that has been constantly growing over the years. Although it is difficult to tell how many games are currently available, their number must be well over Live casinos have taken the industry by storm and today, you will hardly find a respected online casino that lacks a live dealer section.
LeoVegas is considered a trusted provider of online casino games and as such it offers live streamed table games, mainly powered by Evolution Gaming.
Once you set up your account, you gain access to several types of baccarat, roulette, blackjack, as well as live card games. Horse racing, volleyball, water polo, tennis, football, rugby, surfing, trotting, greyhounds, cycling, are come of the sports you can wager on at LeoVegas.
LeoVegas is available in a pretty small number of countries and therefore, it supports only the most widespread methods of these countries.
Please note that you have to withdraw via the method you used for depositing. In case you choose to deposit via paysafe, you will have to cash out your winnings via Trustly as confirmed by LeoVegas customer support.
As far as currencies go, you need to set up your account in the currency of the country you reside in. You have to go with GBP.
Deposits are usually instant, but withdrawals may take up to five days. You are allowed to initiate 3 withdrawals per month free of charge.
Update: As of April 14th, , the UKGC prohibited the use of credit cards for online casino deposits as well as the credit card gambling through e-wallets.
LeoVegas is among the online casinos where security is a top priority. Every respected site, handling sensitive personal and banking information has a SSL certificate and LeoVegas is not an exception.
You may rest assured your password, phone number, credit card details, and personal address are inaccessible to ill-intended people.
The gambling commissions regularly check if the random number generator the software that determines the outcome of each spin is actually random and fair.
If the information above has sparked your interest, you must be thinking about creating an account.
Well, hold on. There is a pretty long list of restricted countries. In other words, if you do not live in one of these jurisdictions, you cannot play at LeoVegas.
Even if you create an account, your winnings will be forfeited and your account closed, once the LeoVegas officials find out you are playing from a restricted country.
Speaking of security and fairness, we cannot skip the fact that LeoVegas is among the casinos that take the responsible gambling very seriously.
The latter is a blocking tool that helps you know your limits. It remains to be seen if the agreement between the GamBan and LeoVegas will be renewed for the years to come.
It is all fun and games until you have to review the customer support at LeoVegas. The truth is that players have mixed feelings about it.
Judging from our experience, LeoVegas used to have a terrible customer service at the beginning. A few years later, however, things have changed.
Courtesy, friendliness, and expertise is what the customer care agents demonstrated. Well, as the main purpose of this review is to provide you with valuable, up-to-date information about the LeoVegas casino, we will not turn a blind eye to the disapproving comments regarding customer support.
Most of them are related to forfeited winnings and account verification issues. What if LeoVegas has fallen a victim to unfair competitors who do not spare efforts to tarnish its reputation?
There might be a grain of truth in the version that LeoVegas is way too strict when it comes to account verification and withdrawals, but the casino is licensed by 4!
Plus, it has been on the market for several years. Scam casinos rarely make it to the first year before being reported and closed by authorities.
The mobile casino is something LeoVegas takes pride in. There are two separate native apps for casino games and sportsbook, respectively.
Just make sure your device is updated to the latest OS version otherwise some of the games may not run well. You will qualify for the same bonuses you would have received in the desktop version.
Alternatively, you can play in your mobile browser and you will have access to your favorite games, although the app download has some perks such as a simplified navigation and opportunity to customise it as you please.
Overall LeoVegas is a casino you can put your trust in. Needless to say, it has its weaknesses such as the lack of a downloadable version, the limited variety of payment methods, the large number of restricted countries and the occasional customer support issues.
Nothing new under the sun. Other than that, it provides you with more than slots and table games, that are optimised for mobiles. The secure online environment should not be underestimated either.
These should be reasons enough to push the spin button and see if LeoVegas is your new spot for fuelling your gambling passion.
It expanded its product offering, signed many partnership agreements, and acquired licenses from the most reputable European regulators.
Due to the breach of terms and conditions of having two accounts, the account went under the review.
After it was reviewed, the casino informed the player about being warned previously about creating more than one account with them.
The casino decided the accounts would remain closed due to having multiple accounts and they wouldn't pay the player his winnings. There is no further information on this case.
Disputed amount: 6, kr real money Read more on: askgamblers. Show 1 similiar complaints with black points in total. Insufficient evidence from casino.
Duplicate accounts accusation, account closed and all funds seized. The player requested a withdrawal of SEK18, and was asked to verify the documents.
When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name.
After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no".
He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently.
There has been no further information on this case. Disputed amount: 18, kr real money Read more on: askgamblers.
No reaction, good regulator. The account has been locked for months due to a security check. The player said the situation was embarrassing for him.
He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. The player's account was blocked without an explanation given.
The player complained that they made a withdrawal request but later on found out their account was blocked.
Many contact attempts with the casino had been made to no avail. The player didn't receive any explanation as to why their account got locked or what was wrong with the withdrawal request as all the documents needed for verification were submitted.
No reaction from the casino, no more update on this case. Show 1 similiar complaints with 82 black points in total.
Delayed payment, likely paid. Delayed withdrawal process. A player from India complained their withdrawal request wasn't processed within the indicated timeframe.
When this issue arose with the casino, the player didn't receive any update so they created a complaint. The casino reacted to it and asked the player to send them a direct email.
No more update since then. Disputed amount: , INR bonus money Read more on: askgamblers. Uncertain case, good regulator.
Duplicate accounts, terms and conditions breached, all funds were seized. The player requested a withdrawal and shortly after that he provided the documents for verification, He received an email that stated that he had multiple accounts and could have reopened the old account.
But because he didn't have access to the old email address anymore, he couldn't do so. The other account was opened by his ex-wife with his information and her email address.
The casino decided to close his account, kept the funds, but left the ex-wife's account open. The account was closed and all funds were seized.
Dave, a long time player from the UK, had his account verified where he had to prove a lot of his information that would allow him to deposit huge sums.
Shortly after that, he received an email about his account being under the review for 7 days due to irresponsible gambling.
Seven days passed and his account was still blocked. Dave tried to contact the casino via phone calls and emails with no luck.
Finally, he received an email where he was asked to verify that he didn't take money directly from this company where he owned a share and that he took money from his smaller company that invoiced his larger company.
The casino never responded to Dave about the last verification. Disputed amount:?? Problematic withdrawal process.
The player wanted to make a withdrawal via their new bank account but the casino refused it because it was not verified and the player was told to request the withdrawal to his old bank account.
However, the old bank account was closed and they were advised to change the bank account info via a tab in the account.
However, when the player tried to access it, they always got an error message. The casino kept telling the player the issue was sent to the relevant department and that they would get back to them once they'd solved this.
About six weeks later, there was no progress on this issue and the player lost all the hope about getting paid so they gambled away the remaining funds and said they would never play at this casino again.
No further comment is available since then. Black points: 1. Casino refused to close the player's account permanently. The player tried to close the account permanently but he kept receiving different answers from the support team.
He had two options which one of them was to self-exclude himself or just simply close the account where he would be able to reopen it anytime he wished to.
He didn't wish to be self-excluded because he didn't have a gambling problem and didn't want to have a bad reputation at the other casinos.
But after exchanging multiple emails with the casino, casino decided to self-exclude him because this option was permanent.
Show 3 similiar complaints with 47 black points in total. Complaints on related Black points: 10 for this casino.
The player's account was locked due to a self-exclusion. He had provided all the documents needed for the account verification but later on, his account was locked due to a self-exclusion.
No further information is available. Black points: 0. No updates since. Delayed payment, status unknown. Extremely long withdrawal process for no reason provided by the casino.
Rollanumber97 sent all the documents needed for verification to the casino and requested a withdrawal which kept on being in a pending mode for a while.
No further update is available ever since then. Complaints on related Pink Casino Same owner. No reaction policy, good regulator.
Black points: 20 for this casino. The player's winning was confiscated due to a multiple breached rules of the casino.
The player registered and accepted a welcome bonus offer. Shortly after that they won, requested a withdrawal and sent all the documents requested by the casino for verification.
The next day they received an email where the casino informed the player about confiscating their winning due to multiple broken rules.
Ever since then there is no update available about this case. The player's winning was denied due to a self-exclusion at the casino's sister site.
The player was self-excluded at the casino's sister site and when they requested a withdrawal, it was denied due to this reason. The casino decided to not to pay the player's winning nor the deposit.
They also stopped responding to their request which made this case unresolved. Complaints on related Slot Boss Casino Same owner.
Black points: for this casino. The player's winning was confiscated due to a self-exclusion at the sister's casino.
The casino decided to keep the winning and the deposit, too. The player claimed that he did pass the verification so why wouldn't they pay him what he deserved.
Unfortunately, the case was not resolved and it stayed open. Complaints on related Slotto Casino Same owner.
Black points: 21 2 for this casino. The player's funds disappeared after a click of a button for no reason. The player used a first deposit bonus but lost.
When the player went to check on their account, they clicked on the bonus balance to remove the bonus funds and the whole amount disappeared.
There is no further information provided about this complaint. Submit a complaint. More Details Less Details. Available for following countries:.
Access from France blocked, VPN forbidden. Bonus works. Bonus doesn't work. Select Casino offer on sign-up and deposit. Play Responsibly.Diese werden von anderen Unternehmen wie beispielsweise NetEnt, Microgaming. Die Erträge aus den Free Spins gelten als Bonusguthaben und sind ebenfalls 35mal continue reading, ehe die Auszahlung schadlos beantragt werden darf. Begrenzte Auszahlungsmöglichkeiten Bonus muss continue reading umgesetzt werden. Natürlich auch mal geld verloren aber eben auch mal geld gewonnen. Es können sehr bekannte Slots gespielt werden. Echtgeld Casinos Mobile Casinos. Schön, dass es mit der Verifizierung problemlos geklappt hat. Zudem liegt eine europäische Lizenz für das LeoVegas Casino im Test vor und es lohnt sich, die sonstigen noch wichtigen Aspekte in https://josefinalopez.co/casino-spiele-kostenlos-online/buffaloe.php ausführlichen Check unter die Lupe zu nehmen. Ein Live-Händlerbereich ist ebenfalls verfügbar.